Privacy Policy


This Privacy Policy (the “Policy”) applies to website(s) and service(s) provided by [Chuangxueyuan Culture (Guangzhou) Co., Ltd] (“we/our/us”). We fully understand the importance of personal information to you and will do our best to ensure the security of your personal information. We are committed to maintaining your trust in us and protecting your personal information. Meanwhile, we promise to take appropriate measures to protect your personal information in accordance with the well-recognized security standards of the industry. Please read and understand this Policy carefully before using our website and services, especially the terms highlighted in bold.

Special Instructions for Minors

If you are a minor under the age of 18, you should read and agree to this Policy under the supervision and guidance of your parents or your guardian before using our services.

If you are a guardian of a minor under the age of 14, please read carefully and decide whether to accept this Policy. We hope that you will work with us to protect the personal information of minors, to educate and guide minors to enhance their awareness and ability to protect their personal information, and to guide, remind and require the minors not to provide any personal information to any service provider without your consent.

Should you have any questions, comments or suggestions, you may contact us through the contact information listed in the “Contact Us” section of this Policy.


Personal information: personal information refers to various identified or identifiable information related to natural persons, whether recorded in electronical forms or by other means, including but not limited to personal name, address, phone number, ID number, but excluding anonymized information.

Sensitive personal information: sensitive personal information refers to personal information that, once leaked or illegally used, may easily lead to infringement of a natural person’s dignity or harm to personal or property safety, including but not limited to biometric data, religious beliefs, specific identities, medical health, financial accounts, whereabouts information, and personal information of minors under 14 years old. Please pay attention to the sensitive personal information which is bolded and underlined.

How Do We Collect and Use Your Personal Information

We strive to deliver the best service to the users of this website. In order to provide you with more information about us, we may need to collect and use your personal information which is necessary for such purpose. Please take note that we will only collect and use your personal information solely for the purposes stated in this Policy. We will seek your prior consent or be subject to other legal requirements when we process your personal information for the purposes other than those specified in this Policy.

The specific channels, scenarios and functions through which we currently collect and use personal information include general consultation and registration for private tour. To provide you with tailored consulting services, private tour arrangements and activity experience, you are required to provide your name and contact information (such as email address and/or mobile phone number), without which we are unable to provide such consultation or registration services.

Will Your Personal Information Be Shared, Transferred or Disclosed?

  1.  Transfer 
Save as to those expressly disclosed in this Policy, we will not transfer your personal information to any company, organization or individual other than our holding companies, subsidiaries and affiliates(“Group”). Your personal information will only be provided to the marketing department of our Group to facilitate consultation and/or registration process.
  1. Disclosure
We will only disclose your personal information upon
  1. obtaining of your consent; or 
  1. request by laws or regulatory requirements: we may disclose your personal information when mandatorily requested by laws, legal proceedings, litigations or by competent government authorities.

Retention of Personal Information

We will retain your personal information within the territory of the People’s Republic of China (the “PRC”) for the period necessary for the purposes stated in this Policy or for the processing purposes informed you through other means. We will not transfer the above information to places outside the PRC. If we need to transfer your personal information offshore, we will comply with relevant national laws and regulations to perform relevant obligations and seek your consent in accordance with laws.

How Do We Protect Your Personal Information?

We have adopted security measures that in line with industry standards to protect your personal information to prevent unauthorized access and leakage, tampering, and loss of personal information. We will take all reasonable and practicable methods to protect your personal information. We will conduct two-factor authentication for employees who have access to and process your personal information. Furthermore, we set up a hierarchical access permission system to the effect that only employees with specific permissions can access or process your personal information.

Meanwhile, we require all persons who may access to your personal information to observe appropriate confidentiality obligations. Failure to fulfil these obligations may incur legal liability or lead to suspension of our cooperation.

We will inform you in accordance with the requirements of laws and regulations immediately after the incidents relating to personal information security occur: the general information and possible impact of such security incident, the handling measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, remedial measures we will take, etc. We will notify you of the incident-related information by email, phone, etc without delay. Should it be impractical for us to notify the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. In the meantime, we will also proactively report the way we handle the personal information security incidents in accordance with the requirements of regulatory authorities.

How Do You Exercise Your Rights?

We understand the importance of your rights to access, copy, correct, supplement, delete, etc. your personal information so that you can protect your privacy and information security. You may contact us and exercise your rights through the contact information listed in the “Contact Us” section of this Policy. To enhance your experience on our website and/or services, we may also adjust the operation settings from time to time.

Should you contact us through the abovementioned method, we will assist you in exercising your rights as the data subject. For security reasons, you may be required to provide a written request or other methods to verify your identity. You may be required to verify your identity before we process your request. We will strive to respond within 15 working days.

In principle, we will not charge any fees for your reasonable requests. We may charge administrative fees (depending on circumstances) if there are any repeated and unreasonable requests. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are entirely impractical.

How Do We Process the Personal Information of Minors?

In principle, we will not collect personal information from minors directly. If you are a minor under the age of 18, you should read and agree to the terms and conditions of this Policy under the supervision and guidance of your parents or guardian before using our services. If you are the guardian of a minor under the age of 14, please read carefully and decide whether to accept the Policy.

We protect the personal information of minors in accordance with relevant national laws and regulations. We will only collect, use, share or disclose the personal information of minor under the age of 14 when permitted by laws and regulations, with explicit consent from parents or guardian of such minor, or when necessary to protect such minor. Should we discover that we have collected personal information from minors under the age of 14 without prior consent from their parents or other guardian, we will do our best to delete the relevant information as soon as possible.

How Do We Update the Policy?

We may modify this Policy from time to time to reflect the changes in national laws and regulations and the adjustments in our personal information handling policy in a timely manner. For any substantive changes that may affect the rights and interests of personal information subjects, we will provide you with a notable reminder and obtain your consent to relevant changes in accordance with relevant laws and regulations.

Contact Us

Should you have any questions or suggestions about this Policy or if you think your personal information rights may have been infringed, you may contact us at Generally, we will review your questions or suggestions as soon as possible and strive to revert within 15 working days after verification.

Latest Updated Date: January 12, 2024

Effective Date of Current Version: January 12, 2024

Back to top